HI, I'm Jo. My professional career to date spans across 38 years.  I began my journey in the retail sector in 1987 at entry level being in customer service and sales floor management. I progressed to senior management level rapidly because sales, leadership and customer service came so naturally to me. I also spent part of my earlier career working as a civil servant on the frontline for what is now referred to as the Department for Work and Pensions. The skills I learnt here were invaluable because of the experiences I had included having difficult conversations and mastering the art of communication. My later career has been spent as senior management in the dispute resolution sector focusing on sales, financial accounting, HR, Operations and marketing. My continuing studies alongside my career included social, legal and political philosophy, sales management, digital marketing and training in the foundations of commercial mediation. The Collaboration Consultancy is a private consultancy where I work with clients who have been referred to me from existing clients because in this industry, name is everything!